Loyalty Program

The loyalty program lets you reward students with points for attending classes, making purchases, and referring friends. Students accumulate points and redeem them for rewards you define — discounts, free classes, account credit, or custom prizes.

Enabling the program

Go to Settings → Loyalty and toggle Enable Loyalty Program on.

Configuring point rules

Setting	Description	Default
Points per dollar spent	Points awarded for every $1 paid on class bookings and package purchases	1
Points per check-in	Points awarded each time a student checks in to a class	10
Points per referral	Points awarded when a referred student makes their first booking	50
Points expiry (months)	How many months before unused points expire. Leave blank for no expiry.	No expiry

Click Save Configuration to apply your changes. The program starts awarding points immediately when enabled.

Creating rewards

In the Rewards Catalog section, click Add Reward and fill in:

Field	Description
Name	The reward name students will see, e.g. "Free Class" or "10% Off"
Description	Optional details about the reward
Points required	How many points the student must spend to redeem
Reward type	One of: % Discount, Fixed Discount, Free Class, Account Credit, Custom Reward
Value	For discounts: the percentage or dollar amount. For credit: the amount added to the student's balance. Not used for Free Class or Custom.
Max redemptions	Optional limit on total redemptions. Leave blank for unlimited.

Reward types explained

• % Discount — Gives the student a percentage off their next purchase (e.g. 10% off).
• Fixed Discount — Gives a fixed dollar amount off (e.g. $5 off).
• Free Class — Entitles the student to attend one class at no charge.
• Account Credit — Adds a dollar amount to the student's credit balance, which is automatically applied to their next booking.
• Custom Reward — A reward you fulfill manually (e.g. studio merchandise, a private session). Track redemptions in the dashboard and fulfill offline.

You can deactivate a reward at any time by toggling its Active status. Deactivated rewards can no longer be redeemed but previously redeemed rewards remain valid.

How students earn points

Points are awarded automatically:

Action	When points are awarded
Class check-in	When studio staff checks the student in to a class
Payment	When a payment is completed (class booking or package purchase)
Referral	When a student referred by this student completes their first booking

Points are recorded in a ledger. Each entry shows the points earned, reason, and running balance. Points from the same event are never awarded twice (idempotent).

Manual awards

Studio owners and admins can manually award points to any student via the API (POST /api/loyalty/points). This is useful for special promotions, contest prizes, or correcting errors.

How students redeem rewards

Students view their points balance and available rewards on their dashboard. To redeem:

1. Student selects a reward from the available catalog.
2. If they have enough points, the redemption is processed instantly.
3. Points are deducted from their balance.
4. For Account Credit rewards, the credit is automatically added to their balance.
5. For other reward types, the redemption is marked as Pending until used.

Points expiry

If you configure a points expiry period, points that are older than the configured number of months will expire. Expired points are deducted from the student's balance automatically.

tip

Setting a points expiry (e.g. 12 months) encourages students to stay active and redeem their rewards regularly.

Viewing loyalty data

As a studio owner

• Settings → Loyalty — Configure point rules and manage the rewards catalog.
• Student profile — View individual student point balances and transaction history.

As a student

• Dashboard — View your current points balance and available rewards.
• Redeem — Browse rewards and redeem directly from the dashboard.

API reference

Endpoint	Method	Description
/api/loyalty/config	GET	Get loyalty configuration
/api/loyalty/config	PUT	Update loyalty configuration (owner/admin)
/api/loyalty/rewards	GET	List all rewards
/api/loyalty/rewards	POST	Create a reward (owner/admin)
/api/loyalty/rewards/:id	PATCH	Update a reward (owner/admin)
/api/loyalty/rewards/:id	DELETE	Delete a reward (owner/admin)
/api/loyalty/points	GET	Get current user's points balance and history
/api/loyalty/points	POST	Manually award points (owner/admin)
/api/loyalty/redeem	GET	Get current user's redemption history
/api/loyalty/redeem	POST	Redeem a reward